VoIP phones, also called IP phones, are software or hardware-based telephone introduced to receive or send phone calls using an IP network. The voip call forwarding system is designed in a special way as when you call through this system, the telephony audio gets converted into a digital format so that it can easily be transmitted through the internet, and for incoming phone calls, it converts the digital phone signals to standard telephony audio.
VoIP phones are way different from traditional analogue phones as it has unique features and excellent capabilities which are not found in any other traditional device. In addition, the VoIP phone service has made phone calls possible over an IP network.
How does a VoIP phone work?
The main work of the VoIP system is that it converts the telephone audio calls into digital signals that are further transported using an Internet Protocol network. The system can be used through a physical phone if VoIP technology is installed in it. The technology of VoIP phones can also work through your laptop or computer by installing the software in it.
The VoIP phone is not a single networking component, but it is a mixture of various networking components. The Dynamic Host Configuration Protocol is used for assigning an IP address to the phones; it allows the phones to configure the VoIP parameters and networks.
VoIP phones use different protocols to allow the user to communicate well over the internet.
Here is the list of features or benefits of using this system:
What are the main features of VoIP phones?
The best or unique feature of VoIP phones is that it allows you to make phone calls through an IP network or internet. In addition to this, one can also use these phones for several other functions, which are as follows:
- Text messaging
- Auto-attendant
- Call recording
- Easy conference call access
- Call analytics
- Call routing
- Records and logs of calls
- Local or mobile number portability helps the subscriber use a new telephone carrier without changing their old number.
- Mobile and desktop apps
- Bluetooth communication by using devices like microphones, headsets, speakers and handsets
- Online faxing
- Video calling
- Integration with other software and CRM (Customer Relationship Management)
- Team chat and
- IM
Benefits of using VoIP phones
There are several advantages of using VoIP phones over traditional phones; let’s discuss these advantages in detail:
Integration
Organizations can easily integrate with other applications of business by using VoIP phones. For example, a VoIP phone allows the business to integrate their CRM software for various customers and view call records.
Performance
VoIP phones provide more scalability and mobility than any other handset. In traditional phones, the users are new to acquiring new phone lines when they visit any other location, but it is not needed in VoIP phone systems. Furthermore, softphones also provide benefits of greater mobility, allowing customers to move freely to any corner of the world without losing contact with their loved ones.
Cost-saving method
Using a VoIP phone system can reduce your cost of calling. Through IP phones, you can also make calls internationally without spending much.